Return & Refund Policy

Return Window

You can request a return or replacement within 3 days of delivery.

Eligibility

To be eligible for a return, your item must be:

• Unused, unwashed, and in its original condition.
• In the original packaging with all tags, labels and accessories included.
• Accompanied by the original invoice or order confirmation.

Damaged or Defective Items

If your Zizu arrives damaged, defective, or incorrect:

1. Contact us within 48 hours of delivery at hello@zizulife.com or 9999770717.
2. Share clear photos or videos of the product and packaging. An unboxing video helps us process your request faster.
3. We'll arrange a free replacement or a full refund — no return shipping cost to you.

How to Initiate a Return

1. Email hello@zizulife.com or WhatsApp 9999770717 with your Order ID and reason for return.
2. Our team will confirm eligibility and share pickup or drop-off instructions within 24–48 hours.
3. Once we receive and inspect the item, we'll process your refund or replacement.

Return Shipping

• Damaged, defective or incorrect item: Free reverse pickup.
• Change of mind: Return shipping cost is borne by the customer.

Refunds

• Refunds are processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
• For COD orders, refunds are issued via Bank Transfer or UPI after pickup.
• Shipping charges (if any) are non-refundable unless the return is due to our error.

Exchanges

Want a different colourway or personality instead? Let us know while initiating your return. Exchanges are subject to stock availability.

Order Cancellations

Orders can be cancelled free of charge before they are shipped. Once shipped, our standard return policy will apply.